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Terms & Conditions


  • The client seeking business service will be referred to as the Client
  • The service provider, Choices Service Solutions or it`s appointed associates will be referred to as CSS.
  • On receipt of a proposal form CSS will send a Contract Agreement for Services to the Client formally outlining their requirements, personal and Company details and all relevant information requested by CSS.
  • This Contract Agreement for Services will need to be signed by the Client and CSS before the undertaking any work and is an acceptance by the Client, of CSS`s terms and conditions of service. This Contract Agreement for Services lists details of the tasks and any specific requirements or allowances (including agreement on timescales), together with the expected costs – it should be noted that should the Client`s original requirements change, CSS reserves the right after consultation with the Client, to amend the original specification and expected cost. In all circumstances culminating in the termination of services provided to the Client by CSS the Client will be billed accordingly for all work undertaken by CSS.
  • The Client will provide clear instructions and expectations of their required services on the proposal form. These will be detailed on the Contract Agreement for Services and sent to the Client to be checked. In the absence of clear instructions and expectations, the Client accepts that work completed by CSS has been done in good faith and CSS shall be entitled to assume it has been completed in the manner expected by the Client.
  • CSS will invoice the client on a monthly basis and full payment shall be paid strictly within 14 days of the invoice. Payment should be in £`s and paid either by cheque or bank transfer with the Client being responsible for any bank charges incurred. If the bank returns a cheque the Client will be responsible for all bank charges resulting from the returned cheque.
  • In the event that any amount remains unpaid after the period of time specified on the invoice CSS reserve the right (in addition to its right to claim for payment) to discontinue, withhold or suspend products or services to the Client and/or its customers to whom such unpaid amounts relate
  • No refunds shall be applicable once work has commenced, unless CSS does not complete the work agreed in the contract or CSS uses its discretion to refund if the Client gives notice that they no longer wish to continue with the services previously agreed.
  • Invoices are on a pro forma basis for `one off` clients.
  • A time sheet will be provided with every invoice listing the time spent on assignments where appropriate
  • CSS will not accept any liability whatsoever for any detriment to the Client`s business, perceived or actual, resulting from any activities or works carried out by CSS. If errors are found in the work received by the Client then CSS will be responsible for the cost of the work only, and not for any subsequent losses or charges.
  • CSS services may only be used for lawful purposes.
  • CSS is not responsible for the end use by the customer of any documents produced. Clients are solely responsible for its appropriate and lawful use
  • The final responsibility for proof reading errors in completed works rests with the Client. CSS will only correct any errors found in the work done by CSS and such errors will be corrected free of charge provided they have been notified to CSS within 48 hours of the receipt of the completed work by the Client. CSS will accept no liability for correcting errors after the aforesaid timescale.
  • CSS will not engage in any activities contravening any legal or moral codes, as defined by CSS and/or applicable laws of the United Kingdom of these activities. These include copyright, plagiarism and data protection.
  • Incoming information sent electronically and received by CSS will be scanned for viruses together with disks. In the case of emails suspicious files will not be opened, so it is important that the Client clearly names the files.
  • Whilst CSS has taken reasonable precautions to ensure that any email, attachment to email and all files prepared or provided by CSS on disk or in any other electronic form has been scanned for viruses . CSS cannot accept liability for any loss or damage sustained by the Client as a result of software viruses or data corruption and the Client is responsible for carrying out its own virus checks.
  • CSS will endeavour to supply full services at all times but does not accept liability for CSS failure to supply services when caused by any external influences including acts of God, fire, government acts, breaks in continuity of electricity supply or telecommunications links. Nor in the case of accident, computer and broadband or power and telephone failure or any other cause beyond the control of CSS.
  • Back- up copies of Client files will be kept for a period of 6 months after which time they will be deleted.
  • Clients should send hard copy documents via a traceable mail service, eg: via registered post.
  • CSS will ensure the Clients confidence at all times and so if required will sign a confidentially agreement.
  • CSS undertakes not to use in any way for its own account, nor for the account of any third party, nor, to disclose to any third party such information or materials revealed to it by the Client. No information provided by way of transcription will be stored on computers and any transcribed work and sound files shall be deleted upon instruction in writing from the Client.
  • Mail collection from CSS offices is to be by appointment only
  • CSS cannot be held responsible for any loss, damage, theft etc., of any data, materials, projects, equipment or any items relating to the assignment during delivery to or from CSS premises.
  • CSS reserves the right to hold information relevant to the Client in accordance with the Data Protection Act 1998
  • This information may be stored in a computerised database and/or in paper format, which will be treated in the strictest confidence and will only be used internally by CSS unless otherwise stated.
  • 30 days` written notice is required from the Client to terminate this agreement
  • CSS is entitled to terminate this agreement on giving notice to such effect if the Client breeches any of its terms or conditions. In this circumstance, the Client will forfeit the return of any advance payments and CSS products and services will be wholly withdrawn.
  • Our Business Address of can only to be used as detailed in our `Use of Business Address and Mailing Services` propositions. For example, this address is for mailing purposes only and can be used for stationery, business card, leaflet and flyer purposes only . The Business Address cannot be used in any form for any financial applications including Credit Cards, Bank Accounts, Loans or in any legal formats. The Business Address cannot be used as a Registered Business Address for any of our Clients. Misuse of the Business Address may result in legal action.